That have to observe her when buying Smartphones from abroad

That have to observe her when buying Smartphones from abroad

When buying a Smartphone in the or when ordering from abroad there are a couple of points. Not all of its functions can use it in Germany. Also, there are some legal things to consider when crossing the border. And how it looks then in case of service? Here we investigate these issues.

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So you go, sure, if the Smartphone from abroad in Germany works, you should ask some questions to the dealer before the purchase. In the following, we will collect these typical questions and answers for you.

GSM and LTE frequency bands
SIM - and NET-lock
Language of the software
Repair and replacement parts
Right of return
Customs and import regulations
And you?
Does the foreign mobile in Germany?
If you bought your phone abroad in the EU, you should have no difficulties with the reception. GSM as well as LTE frequencies are the same in Europe extensively. It gets more complicated when importing from other continents.

China smartphones run often not a problem with the German GSM network and can connect to the Internet to HSPA. Unfortunately, the LTE belt 20 is supported only in exceptions, so that you have slower or even no Internet access in some regions depending on by your mobile operator. Additional LTE bands are band 2 (1800 MHz) and volume 7 (2600 MHz).

AndroidPIT xiaomi mi5 1650
The Xiaomi MI 5 is the hottest import device - and no LTE tape 20 / © ANDROIDPIT
Smartphones from the United States or Japan can not even connect but in part with the German mobile network, so that phone calls nor emergency calls are possible. So sure that at least the GSM bands 1 (2100 MHz) and 8 (900 MHz) are supported.

BAND GSM 1 GSM 8 LTE 3 LTE 7 LTE 20
FREQUENCY 2100 MHz 900 MHz 1800 MHz 2600 MHz 800 MHz
Can I use my German SIM card?
To make matters worse it comes again and again that SIM card is not detected. Although the SIM card sizes are uniform, however, doesn't mean that your own or imported Smartphone accepted a German SIM card.

The mobile phone may have no Netlock
Many devices from abroad are provided with a SIM or Netlock. This software lock can be removed from the country only with the help of the service personnel of the provider. And in this case, you have to expect that you will be charged a service fee. Finally the provider is hoped by the lock, that you use its products for a certain period of time. Because you do not do this, he calls for a balance.

Can I change the software in German?
If your new smartphone is an Android powered device, determine the language should be easily possible. It happens, however, that manufacturers who modify software so much that languages are missing or many controls will not be translated. If you're in the store, you should test this possibility there. In the shop you should ask. Occasionally to change afterwards the firmware on German, if you dare the effort.

Make over import smartphones in German
Who can repair the unit in Germany?
What happens if the imported Smartphone a display damage? What if it turns out spontaneously? Who do I owe compensation? Equates to, whether there are service partners in Germany and looks at the online-shop, as it is ordered to the support.

Samsung galaxy touch 5 front
You want to get the note 5 in Germany? Much success. / © ANDROIDPIT
Internationally represented manufacturers like Samsung can however split their service in regions. You buy a Galaxy so the United States holiday note 5, you will can not repair it when the German support. Because it says in the official warranty provisions:

"The limited manufacturer's warranty from Samsung applies for end customers, product buying a Samsung in the European economic area or Switzerland ('Europe'), which is distributed by Samsung in Europe. End customers can take guarantee services across Europe claim to."

There are exactly this device also in Germany?
That would apply also to the American Galaxy S5 by Verizon, because its serial number SM-G900VZKAVZW with which the Galaxy S5 in Germany does not match the number of SM-G900FZWADBT. Support is there only for devices which you can buy here.

Do I have a right to return?
Ask before buying, if the dealer, how many online stores, grants a right of return. Look in the small print. When the two-week return policy when submitting the order, you have delivery time after four weeks

Case CE logo and plagiarism

The import of some goods is not tolerated by the customs. Including fall goods without marking. The European Union had agreed to EC view on it, to protect the transfer of goods within the common borders in. It's also a seal of approval for safe electronics. The marking is intended to protect against the importation of counterfeit products.

A missing CE logo is not a final obstacle.
If you take the Smartphone from abroad by mail to Germany leave, may lead, that it stays at a Customs Office in your area. You can there subsequently allow the importation of the imported unit with associated documents even though it has no CE mark. A step by step instructions has created Teltarif in an interview with the customs.

What is your story?
Have you ever bought a Smartphone abroad? What happened on the border? What did you show, so that you may insert the new unit? And did you have technical problems, when you wanted to use the new device with a German SIM card? Or have you an importer ever ordered and especially good experience with him? Shares like Smartphone import your experiences in the comments.

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